Q. I can't see the full range of colours, where can I check them out?
A. Have a look at the 'Colours' page, you can see samples of all my colours there.
Q. What are 'standard' and 'special' colours?
A. A 'Standard' colour neckace is made from bold, bright, glossy acrylic which really stands out (except pale pink which is frosted). A 'Special' colour necklace is made from either mirror or glitter acrylic, these colours are totally fabulous and really make a simple design pop.
Q. How do I tell you how I would like my item personalised?
A. After you have placed your order please use the 'Add a note for the seller' box when you check out to let me know all your personalisation details.
If you forget you can always use the 'Contact me' page and let me know there, quoting your order number.
Q. How long will it take for my order to reach me?
A. I give my dispatch time as 10 working days, but usually you can expect to get your product/s within a week.
Q. How much is postage and packing?
A. For orders up to £15 there is a £2 P&P charge. For orders £15.01 and above there will be a £3 P&P charge. For very large/heavy/bulky orders a separate quote can be requested for postage or recorded delivery. I use Royal Mail 1st class to deliver packages, which will usually fit through your letter box.
Q. I need my order quickly! Can it be done?
A. Probably! If you need your order really fast, or would like it posting to a different name/address as a present (I can include a handmade greetings card too!) then please let me know. So long as I'm not away from home I can produce things pretty fast! Use the 'Contact me' page to check if Super Duper Fast service is available!
Q. How big will my name necklace be?
A. Usually designs are smaller than 60mm x 20mm. If your chosen word/name is longer than 7/8 letters it may be slightly longer. Designs which are over 75mm long will be produced as normal, but will not fit in gift boxes. If you order a charm necklace you can expect your charm to be a similar size you your lowercase letters. All the acrylic used is 3mm thick.
Q. I have a problem with my order, what do I do?
A. Hopefully this won't happen! But I am a nice person :o) I will do everything I can to make sure I resolve any issues. If you ask for my advice on an order, but choose not to take it I operate a no-returns policy. Just use the 'Contact me' page to get in touch.
IDF Enterprises T/A Dotty Flamingo
Company Number: 4513568